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Telecommunication

Overview

Telecommunication is a very important tool for businesses nowadays. According to the Department of Telecommunication of India (DoT), as on March 2015, India has 302.35 million internet connections. Major sectors of the Indian telecommunication industry are telephony; internet and television broadcast Industry in the country which is in an ongoing process of transforming into next generation network. The increase in sophistication of smart phones makes mobile telecommunication an integral part of a wider communication capability.

Telecommunication
Whom and how we have helped?
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Solutions Provided By EFFORTPlus
Reduced fraud and Misappropriation of funds by enabling collections and issuing receipt instantly notifying the central office.
Helped to track the field employees and file for TA and DA on the mobile device .
Improved operational efficiency by effective route Planning and Geo-fencing.
Collections efficiency improved by 50% by enabling employees to collect money and provide receipt instantly in offline mode.
Easy KYC and Field Investigation by providing collect and scan feature of all the documents using the mobile handset.
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Challenge

Incapable of solving customer issues faster.

Field Engineers and technicians were dispatched using a variety of outdated in-house tools.

Inaccurate data regarding the location of field personnel and delayed job updates.

Delays in receiving important reports on time.

Unable to track the availability of field work force easily.

Difficulty in Manpower Scheduling using in-house tools.

Difficulty in reaching the customer on time, due to lack of route map.

Increase in productivity by 100% because of efficient call scheduling.

100% swifter customer response time thereby giving more customer delight

Instant field force availability reporting to the Managers for quicker response.

Customer place can be easily reached with driving directions available in the mobile which gives a cost saving of 15%.

Benefits