Customer Activity Management
Quality Customer interactions are critical for improving Customer Satisfaction. For Companies to grow customer satisfaction is paramount. It is often very challenging to gather accurate and authentic information about customer visits at their location. It is also very difficult to plan, execute and report these visits in near real time from remote locations. EFFORTPlus addresses these challenges using it’s mobility based solution to capture any customer activity and monitor field employees using mobile devices.
Manager or field employee plans customer visits.
Field employee checks in at customer location.
Performs and captures activity details.
Checks out from customer location.
Proceeds to the next customer.
Manager gets real-time activity updates.
Improves customer satisfaction
Better customer coverage
Maximizes quality time spent at customer
More Authentic data
Increased plan compliance
Better and timely decisions
Define activities and data that needs to be captured at customer location
Collect information in Image, Signature, Video, and Audio formats
Customer activity Geo Tagging and time stamping
Performing customer activities in online and offline modes
Proximity enforcement and exception reporting
On-field access to key metrics and activity history
Activity updates to customers via email and SMS