Scheduline And Dispatch
Scheduling and dispatching field employees to the right location at right time is difficult when you have limited manpower and cater to larger customer base in diverse regions. Sending the person with the Right Skill set at the Right time will help to close the Visit/Call Tickets much faster and significantly increases customer satisfaction. The EFFORTPlus Scheduling and Dispatching capability helps your business to easily find the nearest Field employee with the right skills and availability for assigning the Visit/Call and help filed employee complete the call in least amount of time.
Customers tickets logged for assignment.
Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.
Field employee gets notified about the activity to be done on the mobile.
Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.
Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.
Improved Field load factor
Cost saving on Travel
Improve is Task assignment efficacy
Streamlined and Efficient work allocation
Improves Field Employee Productivity
Handle Large volume of Visits/Calls
Increased Customer Satisfaction
Manage Delays or Reassignment efficiently
Instantly communicate availability of
Field employees for adhoc calls
Field users Schedules on mobile
Schedule and dispatch the work using a
interactive calendar interface
Auto Dispatching based on pin code, area,
availability, customers, proximity
Location Aware dispatching
Map view of current location and reassign capability
One calendar View of Field’s Team availability
Priority based Scheduling
Optimization of routing
All schedules for Field Available on mobile