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Scheduline And Dispatch

Overview

Scheduling and dispatching field employees to the right location at right time is difficult when you have limited manpower and cater to larger customer base in diverse regions. Sending the person with the Right Skill set at the Right time will help to close the Visit/Call Tickets much faster and significantly increases customer satisfaction. The EFFORTPlus Scheduling and Dispatching capability helps your business to easily find the nearest Field employee with the right skills and availability for assigning the Visit/Call and help filed employee complete the call in least amount of time.

Scheduline And Dispatch
Scheduline And Dispatch
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Process
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Customers tickets logged for assignment.

Customers tickets logged for assignment.
Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.

Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.

Field employee gets notified about the activity to be done on the mobile.

Field employee gets notified about the activity to be done on the mobile.
Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.

Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.

Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.

Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.
Field employee downloads the app Android, Apple, Windows

Customers tickets logged for assignment.

App automatically gets all the information required for offline use.

Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.

Employee performs activities based on the information available on his device.

Field employee gets notified about the activity to be done on the mobile.

App geo tags and time stamps the information captured from the field employee.

Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.

App automatically uploads all the information back to the cloud whenever the network is available.

Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.

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Improved Field load factor

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Cost saving on Travel

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Improve is Task assignment efficacy

Benefits

Streamlined and Efficient work allocation

Improves Field Employee Productivity

Handle Large volume of Visits/Calls

Increased Customer Satisfaction

Manage Delays or Reassignment efficiently

Instantly communicate availability of
Field employees for adhoc calls

Field users Schedules on mobile

Features

Schedule and dispatch the work using a
interactive calendar interface

Auto Dispatching based on pin code, area,
availability, customers, proximity

Location Aware dispatching

Map view of current location and reassign capability

One calendar View of Field’s Team availability

Priority based Scheduling

Optimization of routing

All schedules for Field Available on mobile

Features