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Service Management

Overview

Enabling Field teams with mobility tools will improve the experience for Field Employees, Business and Customers, EFFORTPlus Field Service Management provides with end-to-end visibility from issue allocation to resolution. It enables business disruptions and improve asset utilization significantly. EFFORTPlus enables Mobile agents with ability to quickly view and record information on the go to resolve issues faster, with world class security, scalability and performance for mission-critical service operations. EFFORTPlus helps transforming service into strategic engagements with customers that build loyalty and value.

Service Management
Service Management
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Process
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Automatically / Manually assign service calls to field agent.

Automatically / Manually assign service calls to field agent.
Field agents gets all the service calls on mobile.

Field agents gets all the service calls on mobile.

Field agent visits service location.

Field agent visits service location.
Complete the service and complete all the reporting formalities and heads to the next call.

Complete the service and complete all the reporting formalities and heads to the next call.

Manger/Back office with real time updates from field can monitor and track the progress of service calls.

Manger/Back  office  with  real  time  updates  from  field  can  monitor  and  track  the progress of service calls.
Field employee downloads the app Android, Apple, Windows

Automatically / Manually assign service calls to field agent.

App automatically gets all the information required for offline use.

Field agents gets all the service calls on mobile.

Employee performs activities based on the information available on his device.

Field agent visits service location.

App geo tags and time stamps the information captured from the field employee.

Complete the service and complete all the reporting formalities and heads to the next call.

App geo tags and time stamps the information captured from the field employee.

Manger/Back office with real time updates from field can monitor and track the progress of service calls.

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Increased call allocation

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Increased TAT

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Customer Satisfaction

Benefits

Improved First Time Fix Rate

On time completion of Service Jobs

Improved Customer Satisfaction

Reduced operational cost

Increased employee productivity

Improved Visibility of Field Activities

Features

Map and calendar views of pending and completed service calls

Location and time-based monitoring of field operations

Configure multiple service call processes that fit any service organisation

All access and updates to service calls on Field employee’s mobile in offline mode

Offline assistant to provide reminders for reaching and completing service calls on time

Capture all kinds of structured data including Photos, Audios, Videos, Signatures and fingerprints

Access to Best practices, Manuals and reference guides with Knowledge base

Features