Work Order Management Software
Getting an end-to-end visibility and progress of every Work order or sales order management is challenging. Enabling the Field user with all the initial information provided by the customer enable to resolve issues faster. Reporting back updates about work done immediately from the customer location helps managers to easily access employee performance and also take corrective measures if the work gets delayed. EFFORTPlus work order management software help the Field Executives to have all the information and also provides steps to be followed to complete the work on time and update it back to the Manager.
Manager/Back office creates and assigns the work.
Field employee gets work orders on the mobile.
Visits the customer.
Performs the activity.
Updates the activity details including photos, signature, parts used etc.
Manager monitors TAT and compliance of work performed.
In Improve TAT
Adherence to SLA
Always be connected with Mobile work force
Near real time updates of accomplished works
Great customer satisfaction
Compliance to SLA
Improved control on the visibility and restriction
Visibility of mobile workforce with Location based monitoring
Real-time alerts and reminders of work that tobe completed
Web and mobile interface for Field users to view and update work orders
Work Process configuration and management
Operational reports to understand performance
Easily integrate 3rd party solutions into your work order management
Capture all the data required to close the work order including images, Videos and Signature
Location based or Time based Sorting of Work orders
Efficient task allocation and color coding of task status on mobile devices