Question 1

What is Spoors?

Accepted Answer

Spoors is a mobile-first, no-code workflow automation platform built for enterprises with field operations. It helps organisations digitise and automate field workflows including audits, inspections, collections, onboarding, approvals, and route-based task management. Spoors works online and offline, and is trusted by 150+ enterprises across 10 countries.

Question 2

Who is Spoors designed for?

Accepted Answer

Spoors is designed for enterprises and mid-to-large organisations whose teams operate in the field -- BFSI and NBFC companies, manufacturers, agricultural enterprises, retailers, telecom operators, healthcare providers, and any business managing a field workforce. It serves both the field agents who use the mobile app and the managers who use the web dashboard.

Question 3

Is Spoors a no-code platform?

Accepted Answer

Yes. Spoors is fully no-code. Operations and business teams can build workflows, design forms, configure approval chains, and set up automation rules using a drag-and-drop interface -- without writing any code or involving developers. Standard configurations go live in under a day.

Question 4

Does Spoors work without an internet connection?

Accepted Answer

Yes. Spoors is built offline-first. Field agents can capture data, complete workflows, fill forms, and close tasks without any internet connectivity. All data is stored locally on the device and synced automatically to the server the moment connectivity is restored -- with no data loss and full event sequencing preserved.

Question 5

What was 'Effort' and how does it relate to Spoors?

Accepted Answer

Effort was the previous product name used by Spoors Technology Solutions. The platform has been rebranded to Spoors. The product, the team, and the technology are the same -- only the name has changed. If you were using Effort previously, you are now using Spoors. All existing accounts, workflows, and data remain fully intact.

Question 6

How many enterprises use Spoors?

Accepted Answer

Spoors is trusted by 150+ enterprises across 10 countries, with over 50,000 active field users processing more than 2 million daily activities through the platform. Customers include L&T Financial Services, Mahindra Finance, Siemens, Maruti Suzuki, Tata Steel, Orientbell, and MakeMyTrip.

Question 7

Which industries does Spoors serve?

Accepted Answer

Spoors serves enterprises across BFSI and NBFC, manufacturing, agriculture and agrovet, poultry, retail, telecom and ISP, healthcare, logistics and supply chain, and field verification and audit. Each industry has purpose-adapted workflow templates available out of the box.

Question 8

Is Spoors free to use?

Accepted Answer

Spoors offers a free 14-day trial with full platform access and no feature restrictions. After the trial period, Spoors is a paid subscription service. Pricing is based on the number of users and the service level required. Contact our sales team at sales@spoors.in for a customised quote.

Question 9

Do I need a credit card to start a free trial?

Accepted Answer

No. You do not need to provide credit card details to sign up for a Spoors free trial. The trial is free for 14 days with no payment information required upfront.

Question 10

How does Spoors pricing work?

Accepted Answer

Spoors is a subscription-based platform. Pricing is calculated based on the number of active users, subscription tier, and any add-on services required. We offer monthly and annual billing options, with discounts available on annual commitments. Contact our team for a detailed pricing breakdown tailored to your organisation's size and requirements.

Question 11

What happens after my free trial ends?

Accepted Answer

When your 14-day trial ends, you can choose to move to a paid subscription by speaking to our sales team. Your workflows, data, and configurations created during the trial are retained when you upgrade. If you choose not to continue, your trial account will be deactivated.

Question 12

Do you offer discounts for large enterprise teams?

Accepted Answer

Yes. Enterprise customers with 100 or more users qualify for volume-based pricing and dedicated commercial terms. Please contact our sales team at sales@spoors.in to discuss your requirements and receive a custom enterprise quote.

Question 13

What payment methods does Spoors accept?

Accepted Answer

Spoors supports payment via bank transfer, NEFT/RTGS, and other standard enterprise invoicing methods. We do not currently accept credit card payments. For specific billing queries, contact our accounts team at accounts@spoors.in.

Question 14

What are the core features of the Spoors platform?

Accepted Answer

Spoors includes a no-code form builder, a drag-and-drop workflow automation engine, multi-level approval management, route and day planning, real-time dashboards and 80+ pre-built reports, GPS and location tracking, online and offline mobile functionality, and integration capabilities with CRM, ERP, HRMS, and communication tools.

Question 15

Can multiple users access Spoors simultaneously?

Accepted Answer

Yes. Spoors is a cloud-based enterprise platform built to support tens of thousands of concurrent users. There is no degradation in performance regardless of how many agents are active at the same time.

Question 16

Can I build custom workflows for my specific business processes?

Accepted Answer

Yes. Spoors is fully configurable. You can build workflows from scratch using the drag-and-drop workflow builder, or start from one of 60+ pre-built workflow templates and customise from there. Workflows support sequential, parallel, and conditional logic -- no coding required.

Question 17

Can I create custom forms for field data collection?

Accepted Answer

Yes. The Spoors form builder lets you design data collection forms for any use case -- audits, inspections, surveys, onboarding, KYC, and more. Forms support conditional fields, GPS auto-tagging, photo and video capture, digital signatures, and offline data submission.

Question 18

Does Spoors support multi-level approvals?

Accepted Answer

Yes. Spoors supports role-based, hierarchy-based, and group-based approval flows with configurable routing rules. Approvals include real-time status tracking, email and push notifications for pending actions, and a complete timestamped audit trail.

Question 19

Can I filter and customise master data in forms?

Accepted Answer

Yes. You can create master data lists and configure forms to filter dropdown values based on selections made in other fields. For example, a product list can be filtered to show only products associated with a selected brand. This is configured in the form builder's advanced settings.

Question 20

Can I restrict which employees see certain forms or fields?

Accepted Answer

Yes. Forms can be assigned to specific employee groups, making them visible only to members of that group. Individual form fields can also be made non-editable or conditionally hidden for specific user groups using advanced field settings in the form builder.

Question 21

What types of reports and dashboards does Spoors provide?

Accepted Answer

Spoors includes 80+ pre-built reports covering field activity, form submissions, workflow completion rates, agent performance, SLA compliance, and more. Dashboards are configurable per role and update in real time. Reports can be exported to Excel, PDF, or pushed via API to connected systems.

Question 22

Which platforms does the Spoors mobile app support?

Accepted Answer

The Spoors mobile app is available on Android (Google Play Store) and iOS (Apple App Store). It supports all standard Android smartphones and tablets running unmodified Android, as well as iPhones and iPads. For device compatibility queries, contact support@spoors.in.

Question 23

How does Spoors work offline?

Accepted Answer

When a field agent has no internet connectivity, the Spoors app stores all data locally on the device. Forms can be filled, workflows can be progressed, and tasks can be completed entirely offline. When the device reconnects to the internet, all data syncs automatically to the server in the correct sequence -- no manual action is required and no data is lost.

Question 24

Does the Spoors mobile app track field agent location?

Accepted Answer

Yes. The Spoors mobile app integrates GPS and network-based location tracking to record agent locations for task validation, geo-tagged form submissions, conveyance claims, and territory coverage reporting. Location tracking is configured at both the company level and individual employee level from the Spoors admin panel.

Question 25

Can managers send messages to field agents from the platform?

Accepted Answer

Yes. Managers and back-office staff can send messages directly to field agents through the Spoors platform. Messages can be addressed to individual employees or to defined employee groups. Delivery status is visible in the admin panel.

Question 26

Does Spoors support push notifications for field agents?

Accepted Answer

Yes. Spoors supports event-based and time-based push notifications. Agents receive notifications for new task assignments, job reminders, SLA breach alerts, delayed work warnings, and connectivity reminders. Notification settings are configurable at the company level and per individual employee from the admin panel.

Question 27

How do field agents log in to the Spoors mobile app?

Accepted Answer

Field agents can log in to the Spoors mobile app using their registered email address and password, or via their phone number with an OTP sent by SMS. Login credentials are set up and managed by the organisation's Spoors administrator.

Question 28

Can the Spoors mobile app print forms directly?

Accepted Answer

Yes. Forms can be printed directly from the mobile app by connecting the device to a Bluetooth-enabled printer. A print template must be configured in the form settings by an administrator before mobile printing is available for that form.

Question 29

What tools and systems does Spoors integrate with?

Accepted Answer

Spoors integrates with 14+ popular enterprise tools out of the box, including Salesforce, Zoho CRM, SAP, Microsoft Teams, Google Workspace, WhatsApp Business, Razorpay, Tally, and more. Spoors is also available on the Microsoft Azure Marketplace and Google Cloud Marketplace.

Question 30

Does Spoors have an API?

Accepted Answer

Yes. Spoors provides a RESTful API with OAuth 2.0 authentication that gives developers full programmatic access to workflows, forms, field data, approvals, and reports. An OpenAPI 3.0 specification is available for download. API documentation is available at the Spoors developer portal. Contact developers@spoors.in for access.

Question 31

Does Spoors support webhooks?

Accepted Answer

Yes. Spoors supports configurable webhooks that fire in real time when specific workflow events occur -- such as form submission, task completion, approval action, or SLA breach. Webhook payloads are in JSON format and secured with HMAC-SHA256 signatures.

Question 32

What happens to integration data when a field agent is offline?

Accepted Answer

Integration events triggered by field agent actions -- such as pushing a form submission to a CRM or an ERP -- are queued on the device while offline and processed in the correct sequence once connectivity returns. No integration events are lost due to offline periods.

Question 33

Can I integrate Spoors with tools that are not on the pre-built connector list?

Accepted Answer

Yes. Any tool that exposes a REST endpoint or can receive a webhook can be integrated with Spoors using the REST API or webhooks. You can also use middleware platforms like Zapier or Make (Integromat) to connect Spoors with hundreds of additional applications.

Question 34

Is Spoors ISO 27001 certified?

Accepted Answer

Yes. Spoors is ISO 27001 certified. Our information security management system is independently audited to international standards. This certification demonstrates our commitment to protecting the confidentiality, integrity, and availability of your data.

Question 35

How is data encrypted in Spoors?

Accepted Answer

All data transmitted between the Spoors mobile app, web platform, and our servers is encrypted using TLS 1.2 or higher. Data stored at rest is encrypted using AES-256 encryption. These are the same encryption standards used by leading financial institutions and enterprise technology providers.

Question 36

Is Spoors GDPR compliant?

Accepted Answer

Yes. Spoors is compliant with GDPR and applicable Indian data protection regulations including the Digital Personal Data Protection Act, 2023. Enterprise customers can request a Data Processing Agreement (DPA) for their specific compliance requirements. Contact legal@spoors.in.

Question 37

Does Spoors support role-based access control?

Accepted Answer

Yes. Spoors provides granular role-based access control (RBAC). Administrators can define roles and permissions at the company, team, and individual level -- controlling which workflows, forms, data, and reports each user can access, create, or modify.

Question 38

Has the Spoors platform been tested for security vulnerabilities?

Accepted Answer

Yes. Spoors undergoes regular Vulnerability Assessment and Penetration Testing (VAPT) conducted by independent security teams. This testing covers both the web platform and the mobile application. To report a potential security issue, contact security@spoors.in.

Question 39

How long does it take to get started with Spoors?

Accepted Answer

For standard field operations use cases, most organisations are live in under one business day using Spoors' 60+ pre-built workflow templates. Complex custom workflows may take a few additional days of configuration. Our Customer Success team provides dedicated onboarding support to get you up and running quickly.

Question 40

Do I need IT or developer resources to implement Spoors?

Accepted Answer

No. Spoors is a no-code platform designed to be configured by operations and business teams without IT involvement. For standard implementations, no developer resources are required. If you wish to use the REST API for custom integrations, your development team can do so using the published API documentation.

Question 41

Can I migrate from another platform to Spoors?

Accepted Answer

Yes. Our Customer Success team has experience migrating customers from Kissflow, Quixy, Zoho Creator, and various custom-built systems. We support workflow configuration review and migration assistance as part of enterprise onboarding. Contact us to discuss your specific requirements.

Question 42

What support does Spoors provide after I go live?

Accepted Answer

Spoors provides ongoing support through multiple channels: email support at support@spoors.in, phone support at +91-84484-44692, an online Knowledge Base at spoors.in/resources/, and an in-platform chat with our technical support team. Enterprise customers receive dedicated Customer Success manager support.

Question 43

How do I book a demo of Spoors?

Accepted Answer

You can book a free personalised demo at spoors.in/request-demo/. A Spoors expert will walk you through the platform configured for your specific industry and use case. Demos are typically 30 minutes long and can be scheduled to suit your availability.

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