Logistics Management Software for Delivery and Field Operations

Spoors gives logistics and delivery enterprises a mobile-first platform to manage field teams, automate dispatch workflows, track last-mile deliveries in real time, and maintain full operational visibility -- from the dispatch centre to the doorstep. Works online and offline across all connectivity conditions.

Trusted by Logistics and Enterprise Operations Teams

Pen, paper and manual methods illustration

Purpose-Built for the Complexity of Logistics and Delivery Operations

Logistics operations are fast-moving, high-pressure, and geographically distributed. Delivery agents work across cities and rural zones with patchy connectivity. Dispatch managers need live visibility into every delivery's status. Customer satisfaction depends on accurate ETAs and real-time updates.

Spoors gives logistics enterprises a no-code platform to configure delivery workflows, assign field tasks, track agents live, manage exception handling, and generate delivery reports automatically -- all working online and offline without any coding.

Spoors Logistics Management -- Platform Capabilities

Delivery Task Assignment

Plan and assign delivery tasks to field agents based on route, load capacity, and availability. Agents receive their daily delivery schedule on the Spoors mobile app with customer address, delivery instructions, and required forms.

SLA & Escalation Management

Define delivery SLAs for time windows, customer response requirements, and exception handling. Spoors monitors compliance automatically and escalates to supervisors when deliveries miss SLA -- before the customer complaint.

Automated Route Optimisation

Automatically generate optimal delivery routes for each agent based on delivery locations, time windows, vehicle capacity, and traffic conditions. Reduce fuel costs, increase deliveries per day, and cut travel time.

Third-Party System Integrations

Connect Spoors to your WMS, ERP, or customer notification platforms. Delivery status updates push to connected systems automatically -- keeping inventory records, customer portals, and billing systems in sync without manual data entry.

Live Delivery Tracking

Track every delivery agent and vehicle on a live map in real time. See GPS-verified delivery check-ins, current location, remaining deliveries, and on-time status at a glance -- from the dispatch dashboard.

Delivery Reporting & Analytics

Access pre-built delivery reports on on-time delivery rates, agent productivity, failed delivery analysis, route efficiency, and SLA compliance. Export or schedule automated reports for operations and logistics leadership.

Complete Logistics Visibility -- From Dispatch to Doorstep

Spoors brings every logistics management function into a single, configurable platform -- dispatch planning, agent assignment, live delivery tracking, customer notification, exception management, and end-of-day reporting. Operations managers get real-time control of the entire delivery operation without manual coordination.

Works fully offline -- delivery agents in areas with no mobile data can continue updating delivery status, capturing proof of delivery, and recording exceptions. Everything syncs when connectivity returns.

Why Logistics Enterprises Choose Spoors

Real-Time Delivery Visibility

See every delivery agent and vehicle on a live map. Track delivery progress, on-time status, and agent location in real time -- giving dispatch managers instant visibility without calling agents.

Higher Delivery Throughput

Optimised route planning and structured task scheduling increase the number of successful deliveries per agent per day while reducing fuel and travel costs significantly.

Reduced Failed Deliveries

Pre-delivery customer notifications, real-time delivery updates, and structured exception handling workflows reduce failed delivery rates and the cost of redelivery.

Proof of Delivery Capture

Agents capture digital proof of delivery -- customer signature, photo, GPS timestamp -- directly in the Spoors mobile app at the point of delivery, online or offline.

Full Operational Cost Control

Route optimisation, idle time monitoring, and fuel cost analytics give logistics operations managers the data to identify and eliminate inefficiencies across the delivery network.

Automated Compliance Reporting

Delivery SLA reports, agent performance dashboards, and exception analysis reports are generated automatically from field data -- no manual compilation required.

Deploy Logistics Workflows in Minutes with Spoors Templates

Spoors includes pre-built logistics and delivery workflow templates for the most common use cases -- last-mile delivery, proof of delivery, route-based task management, reverse logistics, and delivery exception handling. Each template is fully configurable to your delivery network, vehicle types, and operational SLAs.

Or build custom logistics workflows from scratch using the Spoors no-code workflow builder. Go from template selection to live field deployment in under one day -- without any developer involvement.

Spoors Logistics Management Across Delivery Types

Last-Mile Delivery

Manage delivery agent routes, customer notifications, proof-of-delivery capture, and failed delivery exception workflows across urban and rural last-mile operations.

Reverse Logistics

Handle return pickups, product condition assessments, refund initiation workflows, and warehouse return documentation -- fully digitised and traceable.

Cold Chain Logistics

Monitor temperature-sensitive delivery workflows with condition capture at pickup and delivery, automated alerts for temperature deviations, and compliance reporting.

B2B Distribution

Manage distributor delivery routes, invoice-based delivery workflows, payment collection at delivery, and dealer visit reporting in a single platform.

Field Service Logistics

Coordinate parts and equipment delivery to field service technicians -- with parts tracking, delivery confirmation, and technician receipt capture on mobile.

eCommerce Fulfilment

Manage multi-hub delivery workflows, last-mile allocation, customer OTP verification at delivery, and returns initiation from the Spoors field agent app.

Frequently Asked Questions -- Logistics Management Software

Logistics management software is a platform that helps enterprises plan, execute, track, and optimise the movement of goods and delivery operations. It typically includes delivery task assignment, route optimisation, real-time agent tracking, proof of delivery capture, and logistics performance reporting.

Difference Between a Loan Management system vs Loan Origination System?

10min read / 20 Feb 2024

What is Field Operations ? Why is it Hard to Manage ?

12min read / 19 Feb 2024

10 Benefits of Workflow Management Systems That Can Boost Your Business in 2024.

Ready to Modernise Your Logistics and Delivery Operations?

Book a personalised 30-minute demo. We will show you exactly how Spoors manages delivery and logistics workflows for your operation -- configured for your delivery types, field team size, and integration requirements.

Book a Demo Get in touch