Privacy Policy

Information We Collect

We collect the following categories of information:

Information You Provide Directly

Name, email address, phone number, and company name when you register an account or fill out a contact or demo request form
Mailing address and billing information when you place an order or subscribe to a paid plan
Messages, feedback, or support requests you send to our team

Information Collected Automatically

IP address, browser type, device type, and operating system when you visit our website or log in to the Spoors platform
Pages visited, session duration, and click behaviour on spoors.in and the Spoors web application
Cookies and similar tracking technologies — detailed in Section 5 below

Location Information (Mobile App)

The Spoors mobile application collects location data to support core platform functions. Specifically:

Location is used to assign field tasks and workflows based on geographic proximity
Location data is used to validate field agent attendance and conveyance reimbursement claims
Location may be captured when the app is running in the background or when the device screen is off, as required for these functions to work accurately in real-time field operations

You will be prompted to grant location permissions when you first use the Spoors mobile app. You may withdraw permission at any time through your device settings, though this may limit certain platform features.

How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your Spoors account and provide access to our platform
To personalise your experience and tailor the platform to your organisation's needs
To process transactions, manage subscriptions, and issue invoices
To respond to support requests, queries, and service-related communications
To send product updates, feature announcements, and relevant service information by email
To improve the performance, reliability, and security of our platform and website
To conduct analytics on platform usage to inform product development decisions
To comply with applicable laws, regulations, and legal obligations

We will not sell, rent, or share your personal information with third parties for their own marketing purposes.

How We Protect Your Information

Spoors takes data security seriously. We implement a range of technical, administrative, and physical safeguards to protect your personal information:

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher
Data at rest is encrypted using AES-256 encryption
Access to personal data is restricted to authorised personnel with a business need to access it
Spoors is ISO 27001 certified — our information security management system is independently audited
We conduct regular Vulnerability Assessment and Penetration Testing (VAPT) on our platform
Payment information is processed through PCI-DSS compliant payment gateway providers and is not stored on our servers beyond the period required for subscription processing

While we take all reasonable steps to protect your data, no system is completely immune to security risks. If you become aware of any potential security vulnerabilities, please contact us at security@spoors.in.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

With trusted service providers who assist us in operating our platform, processing payments, or delivering services -- these providers are contractually bound to keep your information confidential and use it only for specified purposes
With your organisation's administrators, as relevant to managing your team's Spoors account
With law enforcement or regulatory authorities when required by applicable law, court order, or to protect the rights and safety of Spoors or others
In connection with a merger, acquisition, or sale of business assets -- in such cases, you will be notified before your information is transferred and becomes subject to a different privacy policy

Non-personally identifiable, aggregated, or anonymised data may be shared with third parties for analytics, research, or business development purposes.

Cookies and Tracking Technologies

Spoors uses cookies and similar technologies to improve your experience on our website and platform. Cookies are small text files stored on your device by your browser.

What We Use Cookies For

Essential cookies: Required for the website and platform to function correctly — including authentication and session management
Preference cookies: Remember your settings and preferences for future visits
Analytics cookies: Help us understand how visitors use our website so we can improve it
Marketing cookies: Track visits and conversions to help us measure the effectiveness of our campaigns

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect the functionality of our website and platform. For more information on managing cookies, refer to your browser's help documentation.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services . Specifically:

Account information is retained for the duration of your active subscription and for a reasonable period after account closure for legal and administrative purposes
Transaction and billing records are retained for a minimum of 7 years as required by Indian tax and accounting regulations
Field activity and workflow data generated through the Spoors platform is retained per the data retention terms agreed in your enterprise contract
Marketing preferences and communication logs are retained until you unsubscribe or request deletion

You may request deletion of your personal data at any time by contacting us at privacy@spoors.in. We will respond within 30 days and delete or anonymise your data, subject to legal retention requirements.

Third-Party Links and Services

Our website and platform may contain links to third-party websites, tools, and services -- including integrations with CRM, ERP, HRMS, and communication platforms. These third-party services have their own privacy policies, and we have no responsibility or control over how they collect or use your information.

We recommend reviewing the privacy policies of any third-party services you connect with through the Spoors integration ecosystem before sharing data with them.

Your Rights

Right to access: Request a copy of the personal data we hold about you
Right to correction: Request that we correct inaccurate or incomplete data
Right to deletion: Request that we delete your personal data, subject to legal retention requirements
Right to restrict processing: Request that we limit how we use your data in certain circumstances
Right to data portability: Request your data in a structured, machine-readable format
Right to object: Object to the processing of your data for marketing purposes
Right to withdraw consent: Where processing is based on consent, withdraw consent at any time

To exercise any of these rights, please contact us at privacy@spoors.in. We will respond within 30 days. If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the relevant data protection authority.

Your Consent

By using the Spoors website, platform, or mobile application, you consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact us to close your account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Spoors Technology Solutions India Pvt. Ltd.

Email: privacy@spoors.in

Website: spoors.in/contact-us

Registered Address: [Insert registered office address]

CIN: [Insert CIN number]

We will acknowledge your query within 3 business days and aim to resolve all privacy-related requests within 30 days.