Customer App Configuration

The Customer App Configuration functionality enables you to easily build an Android/iOS mobile application for your customers. The following are two important terms you need to understand.

Items: An item refers to an activity or data that your customers can access through the mobile app. You can add the following items to your customer application and organize them according to your needs. Here are the key items you can include:
  • New Form Submission: Allows your customers to submit new forms.
  • Form Submission List View: Allows your customers to view previously submitted forms.
  • New Work Submission: Allows your customers to submit new work.
  • Work Submission List View: Allows your customers to view previously submitted works.
  • Items: Allows your customers to view configured list items.
  • Web Page: Allows your customers to access the configured web page.
  • Custom Entity: Allows your customers to view/create customer entities.

Groups: Groups help you categorize items based on their nature.

Your customers can install this application on their mobile devices to access these items. This feature is designed to provide round-the-clock service, enabling customers to access information, submit service requests, or get support anytime. It provides a more interactive and engaging experience compared to traditional websites.