Location Settings for the User

  1. Navigate to Web App > Employees.
  2. Search for the required employee, then click on the employee name.
  3. Click on the App Settings and check for the Location strictness for activities.

    If the Location strictness for activities option is set to Location Service Optional, then the mobile app will capture the location from the device only.

    If the Location strictness for activities option is set to Location Service Mandatory, then the mobile app will capture the location for every activity.

  4. Now click Track and Sync Settings on the same page and check the tracking frequency. Check the location provider and also check Run As Service option is enabled or not.