Create an Article

  1. Go to Web App > Knowledge Base.
    Click moreoptionsicon on the web app to view the Knowledge Base module.
  2. Click Create File button located on top right corner.
    Knowledge Base Home Page

    The Create Article pop-up window appears.

  3. Enter a title for the article in the Title text box.
    Createan Article 1
  4. Optional: Enter a description for the article in the Description/Message textbox.
    Createan Article 2
  5. Click Choose File to select an article.
    Createan Article 3
  6. Select the employee groups in the Available Groups section and click move or move all icon to move them to the Selected Groups section.
    Createan Article 4
  7. Click Share This Article button.