Create An Article in Folder

  1. Go to Web App > Knowledge Base
    Click moreoptionsicon on the web app to view the Knowledge Base module.
  2. Click the folder name under the Title column.
    Create An Articlein Folder 1
  3. Click Create File button located on top right corner.
    Create An Articlein Folder 2

    The Create Article pop-up window appears.

  4. Enter a title for the article in the Title text box.
    Create An Articlein Folder 3
  5. Optional: Enter a description for the article in the Description/Message text box.
    Create An Articlein Folder 4
  6. Click Choose File to select an article.
    Create An Articlein Folder 5
  7. Select the employee groups in the Available Groups section and click move or move all icon to move them to the Selected Groups section.
    Create An Articlein Folder 6
  8. Click Share This Article.